Insurance adjusters make decisions based on evidence. The more thorough your documentation, the stronger your claim. This guide walks you through exactly what to capture, how to capture it, and what mistakes to avoid. Follow this checklist and you'll have the evidence you need to maximize your payout.
When you call Resto Experts at (901) 519-2580, our team handles professional documentation with moisture meters, thermal imaging, and detailed photo records. But your own documentation provides valuable backup and personal records that support your claim.
Use this checklist to make sure you capture everything your insurance adjuster needs to see. Check off each item as you complete it.
For each affected room, photograph:
When you call Resto Experts, documentation is built into our process from the first minute on site. Here's what our professional documentation includes:
Yes. Even though Resto Experts provides professional documentation with moisture readings, thermal imaging, and detailed photos, you should take your own photos and videos as a backup. Your personal documentation provides an independent record that supports your claim and protects you if there are ever disputes about the original condition.
No. Document everything in place first, exactly as you found it. Take photos of damaged items where they are, showing context — a soaked couch in the living room tells a stronger story than a soaked couch in the garage. Only move items if they are in immediate danger of further damage or blocking emergency mitigation.
Document what you can now and be honest about what was done before photos were taken. Take photos of wet materials, damaged areas, and any debris you've collected. Note in your records what the original condition looked like. This is why calling Resto Experts first is so important — we document everything before cleanup begins.
As detailed as possible. For each damaged item, record the brand, model (if applicable), approximate age, where you purchased it, and approximate replacement cost. For clothing, note the brand and type. For electronics, note the model number. Receipts or credit card statements from original purchases are ideal but not required.
Absolutely. Modern smartphone cameras are more than adequate. Use the highest resolution setting available. Make sure photos are well-lit — use the flash if needed. Take video to capture the full scope that individual photos might miss. Most importantly, make sure your phone's date and time stamps are accurate, as insurers may check these.
Call Resto Experts and our team will handle professional documentation from the moment we arrive. Moisture meters, thermal imaging, and detailed photo records — everything your adjuster needs to approve your claim.
Call (901) 519-2580IICRC certified technicians ready to respond now. We work directly with your insurance company.
